Rehder, H., and R. G. Rotondaro. “A Study of Project Critical Success Factors on Three Developments of Commercial Vehicle Instrument Panels Using Critical Incident Methodology and the EFQM Models A Study of Project Critical Success Factors on Three Developments of Commercial Vehicle in”. Revista Gestão Da Produção Operações E Sistemas, no. 3, Feb. 2012, p. 113, doi:10.15675/gepros.v0i3.332.