Zanella, Andreia, Leonardo Silva de Lima, and Luis Felipe Dias Lopes. “Identification of Factors That Influence the customer’s Satisfaction of a Recreational Club by Means of Factorial Analysis”. Revista Gestão da Produção Operações e Sistemas, no. 2 (June 1, 2007): Pag. 167. Accessed March 14, 2026. https://revista.feb.unesp.br/gepros/article/view/163.