1.
Bugs de Oliveira AC, Achilles Bondarczuk B, de Carvalho Gomes L, Cristofer Baierle I, Araujo Pimentel Peres F. Barriers to digital service adoption: a data-driven analysis of customer behavior in an internet service provider call center. GEPROS [Internet]. 2025 Nov. 13 [cited 2026 May 8];20(00):e025008. Available from: https://revista.feb.unesp.br/gepros/article/view/3051