Collective work characteristics in business information system development

Autores

  • Vagner Luiz Gava Instituto de Pesquisas Tecnológicas do estado de São Paulo
  • Mauro Mesquita Spinola Escola Politécnica da USP
  • Rodrigo Franco Gonçalves Escola Politécnica da USP
  • José Cardenas Medina Escola Politécnica da USP
  • Antonio Carlos Tonini Escola Politécnica da USP

DOI:

https://doi.org/10.15675/gepros.v0i1.583

Resumo

System information development methodologies have developed greatly in recent years. However, although most of them take into account user’s involvement and participation in several development process phases, none of them have explicitly considered the issue of cooperative work in the design of business information systems, or its use. A model using Ergonomics techniques, cognitive mental models and classical engineering is presented. This model is applied during the development of a corporate workflow system in a Brazilian technological research company. The application was done through action research Methodology. It has allowed us to demonstrate the need of discovering the most important and common points in the users’ activities and the construction of the collective image of the system. Finally, the model limitations are discussed as well as the the research design continuity.

Keywords: Collective analysis at work; Ergonomics; Software Prototyping; Mental Models; Software Development.

Downloads

Publicado

2014-02-13

Como Citar

Gava, V. L., Spinola, M. M., Gonçalves, R. F., Medina, J. C., & Tonini, A. C. (2014). Collective work characteristics in business information system development. Revista Gestão Da Produção Operações E Sistemas, (1), 97. https://doi.org/10.15675/gepros.v0i1.583

Edição

Seção

Artigos

Artigos mais lidos pelo mesmo(s) autor(es)