Avaliação da maturidade do planejamento de vendas e operações em uma indústria de injeção plástica

Barbara de Oliveira Durrer; Karoline Guedes; Bruna Maria Gerônimo; Beatryz de Almeida Alcantara

doi:10.15675/gepros.3056

Authors

Barbara de Oliveira Durrer State University of Maringá https://orcid.org/0009-0006-8185-5255
Karoline Guedes State University of Maringá https://orcid.org/0000-0002-6956-7473
Bruna Maria Gerônimo State University of Paraná https://orcid.org/0000-0001-9078-3325
Beatryz de Almeida Alcantara Federal Technological University of Paraná https://orcid.org/0009-0009-0436-8391

DOI:

https://doi.org/10.15675/gepros.3056

Keywords:

S&OP, Maturity Avaliation, Industry

Abstract

This study analyzed the maturity of the Sales and Operations Planning (S&OP) process in a plastic injection molding industry located in Maringá, Paraná, Brazil, aiming to identify opportunities for improvement and strengthen strategic and functional alignment. The research was based on a literature review of S&OP and maturity models, with an emphasis on the integration between supply and demand. A case study method was adopted, with data collection through interviews, questionnaires, management meetings, and qualitative analysis, comparing the empirical findings to the theoretical framework. The results indicated that S&OP has potential as an integrated management tool, highlighting the process maturity level, areas for improvement, along with advances in interfunctional communication and strategic-operational alignment. The study contributes with practical insights for the evolution of S&OP in industrial contexts, emphasizing its application in the plastic injection molding sector.

Author Biographies

Barbara de Oliveira Durrer, State University of Maringá

State University of Maringá (UEM), Maringá – Paraná (PR) – Brazil. Production Engineering and Business Consulting, focusing on operations, processes, indicators, and financial results. He is a Lean Six Sigma Green Belt, holds an MBA in Project Management, and uses tools such as Excel and Power BI to transform data into clear, analytical, and actionable information. Currently a Project Manager.

Karoline Guedes, State University of Maringá

State University of Maringá (UEM), Maringá – Paraná (PR) – Brazil. PhD student in Production Engineering, in the Postgraduate Program in Production Engineering at the Federal Technological University of Paraná – Ponta Grossa campus (UTFPR - PG). Master’s degree in Production Engineering from the Postgraduate Program in Production Engineering – PGP at the State University of Maringá - UEM. Graduate of the first class of the Production Engineering course at the Federal University of Paraná - Advanced Campus in Jandaia do Sul. Currently a Professor in the Production Engineering course at the State University of Maringá – UEM.

Bruna Maria Gerônimo, State University of Paraná

State University of Paraná (UNESPAR), Campo Mourão – Paraná (PR) – Brazil. She holds a degree in Production Engineering, with an emphasis in Agroindustry, from the State University of Maringá (2016). She has a specialization in Occupational Safety Engineering from the State University of Maringá (2018). She holds a Master’s degree in Urban Engineering from the State University of Maringá (2020). She holds a PhD in Production Engineering from the Federal Technological University of Paraná (2023). She was a T40 Professor at the State University of Maringá (2019-2023). Currently, she is an Adjunct Professor at the State University of Paraná – UNESPAR, Campo Mourão Campus.

Beatryz de Almeida Alcantara, Federal Technological University of Paraná

Federal Technological University of Paraná (UTFPR), Ponta Grossa – Paraná (PR) – Brazil. PhD candidate in Production Engineering at the Federal Technological University of Paraná – UTFFPR – PG, Bachelor's and Master’s degree in Production Engineering from the State University of Maringá – UEM. Her research focuses primarily on the following themes: environmental management, cleaner production, sustainability, sustainable cities, smart cities, ISO 37120 and 37122.

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