Vol. 16 No. 1 (2021)

View Vol. 16 No. 1 (2021)
Published: 2021-03-14

Articles

  • An application of the SERVQUAL model to study the quality perceived by customers in a pizzeria

    Lucas Oliveira dos Santos, Emerson Cleister Lima Muniz, Emily Nadine Pereira, Gertrudes Aparecida Dandolini, João Artur de Souza
    DOI: https://doi.org/10.15675/gepros.v16i1.2339

  • Estudo dos processos de fabricação de estruturas metálicas para linha de transmissão

    Hélia Rejane Torres Sabino, Mauricio Johnny Loos
    DOI: https://doi.org/10.15675/gepros.v16i1.2353

  • Location Choice Model for distribution centers: for use in regional economic centers

    Joselma Maria da Silva, Djalma Silva Guimarães Júnior, Carlos Henrique Michels de Sant'Anna
    DOI: https://doi.org/10.15675/gepros.v16i1.2418

  • Analysis of a Business Intelligence process based on Lean Office principles

    Fabiane Letícia Lizarelli, Luiza Franco Tonissi, José Carlos Toledo
    DOI: https://doi.org/10.15675/gepros.v16i1.2545

  • Process capability indices for profiles: a systematic literature review

    Giselle Elias Couto, Pedro Carlos Oprime, Gilberto Miller Devós Ganga
    DOI: https://doi.org/10.15675/gepros.v16i1.2723

  • Systematic literature review of Brazilian research on multivariate control charts

    Renan Mitsuo Ueda, Leandro Cantorski da Rosa, Wesley Vieira da Silva, Ícaro Romolo Sousa Agostino, Adriano Mendonça Souza
    DOI: https://doi.org/10.15675/gepros.v16i1.2677

  • Organization Culture and Quality Management System: A Systematic Literature Review

    Rafael Augusto de Oliveira Sanches, Eric de Paula Ferreira, Fernando Silva Parreiras
    DOI: https://doi.org/10.15675/gepros.v16i1.2700

  • Roadmap for operational sustainability: an approach based on Integrated Management Systems and Business Process Management

    Camila dos Santos Ferreira, Camila Fabricio Poltronieri, Diego Rodrigues Iritani, Mônica Tani Vicente, Stefano de Nadai, Aldo Roberto Ometto, Mateus Cecílio Gerolamo, Luiz Cesar Ribeiro Carpinetti
    DOI: https://doi.org/10.15675/gepros.v16i1.2753

  • Analysis of waste collection using different modes of transport: Planning scenarios through system dynamics

    Glauco Oliveira Rodrigues, Wellington Furtado Santos, Eugênio De Oliveira Simonetto, Marco Aurélio Denis Zazyki, Ricardo Cesar Silva, Luiz Cláudio Dalmolin, Nilson Ribeiro Modro
    DOI: https://doi.org/10.15675/gepros.v16i1.2719