Identifying criteria for prioritizing process transformation projects
DOI:
https://doi.org/10.15675/gepros.3036Palavras-chave:
Priorização; Multicritério; Processo; Melhoria; Transformação.Resumo
Purpose – Considering that diverse processes and peculiarities are found across organizations, defining which processes are best suited for prioritization in improvement or transformation projects is vital. The aim of this study was to identify in the literature possible criteria to be considered when making decisions regarding the prioritization of processes to be included in the transformation activities of organizations.
Design/methodology/approach – The present research, classified as qualitative and applied, has adopted the literature review process with the aim of identifying and analyzing articles drawn from the Web of Science, Scopus and Scielo databases relating to process prioritization criteria in transformation projects.
Findings – A total of 24 criteria for decision-making when prioritizing processes in improvement and transformation projects were identified. The criteria were classified into 5 categories (strategy, financial, quality, impact on customers, and efficiency), and a generic hierarchical structure based on the AHP (Analytic Hierarchy Process) for multi-criteria decision-making is proposed.
Originality/Value – Although no universal criteria were identified in the literature that could be adopted by any given organization, significant relevance was noted in terms of the strategic aspects of organizations. The generic structure proposed, establishing criteria and macro-criteria, can be adapted by specialists or AHP practitioners, depending on the type of organization or application environment.
Keywords: Prioritization; Multicriteria; Process; Improvement; Transformation.
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