Management of industrial service projects developed by Brazilian companies and their relationship with critical success factors


  • Isabelle Confort Machado
  • Izabela Simon Rampasso Universidad Católica del Norte, Antofagasta, Chile
  • Osvaldo Luiz Gonçalves Quelhas
  • Walter Leal Filho
  • Vinicius Luiz Ferraz Minatogawa
  • Matheus Munhoz Vieira Franco
  • Rosley Anholon



Project management, Industrial services, Critical Success Factors, Brazil


Purpose – This study aims to analyze the project management of industrial services developed by Brazilian companies and their relationship with Critical Success Factors.

Theoretical framework – Through a content analysis, Critical Success Factors were aligned to industrial service management and PMBOK project management guidelines.

Design/methodology/approach – To develop the study, a survey on industrial service project management was carried out on industrial service professionals. Survey data were analyzed through frequency distribution and ranked using the TOPSIS technique.

Findings – The results showed that the companies mentioned use PMBOK guidelines, however, they can be improved. Comparatively, the project schedule management is highlighted; the five CSFs that are considered more relevant are related to the scope, schedule, costs, integration, communications and resource management.

Research, Practical & Social implications – The results provide insights for organizational practices and guide management improvements, showing the main opportunities for improvement in the companies analyzed.

Originality/value – The literature fails to provide an analysis of Brazilian industrial service companies. In this sense, this study provides a valuable contribution to the field.

Keywords: Industrial Services Management; Critical Success Factors; Project Management; Brazil.


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Como Citar

Machado, I. C., Rampasso, I. S., Quelhas, O. L. G., Leal Filho, W., Minatogawa, V. L. F., Franco, M. M. V., & Anholon, R. (2022). Management of industrial service projects developed by Brazilian companies and their relationship with critical success factors. Revista Gestão Da Produção Operações E Sistemas, 17(3), 40.