Worker knowledge sharing in logistics services: case of a Brazilian aircraft manufacturer

Angelo José Castro Alves Ferreira Filho; Jorge Muniz Junior; Julio Cicero Cunha

doi:10.15675/gepros.v17i3.2786

Autores

Angelo José Castro Alves Ferreira Filho FEG/UNESP https://orcid.org/0000-0002-4388-7700
Jorge Muniz Junior https://orcid.org/0000-0003-3496-0256
Julio Cicero Cunha

DOI:

https://doi.org/10.15675/gepros.v17i3.2786

Palavras-chave:

Resiliência, Compartilhamento de Conhecimento, Logística, Fabricante de Aeronaves

Resumo

Purpose - This paper assesses factors that enable tacit knowledge sharing among logistic workers at Brazilian aircraft manufacturer.

Design/methodology/approach - The proposal methodology is supported by a mixed methods approach to examine how organizations can develop favorable contexts to explore knowledge sharing relations among workers in the Logistics area of a Brazilian aircraft manufacturer. The proposal has a qualitative phase based on local interviews, informal conversations and on-site observations. The quantitative phase entails a ranking of the different factors that support knowledge sharing in terms of their relative importance to each other, using the Analytic Hierarchy Process with Incomplete Pairwise Comparison (AHP-IPC).

Findings - Our overall results indicated that Understanding of Work Instruction and Registration in Work Instruction were perceived as the most important processes among the logistic workers, followed by Conversation among Workers. Based on the qualitative phase analysis it was possible to observe that the factors Incentive, Work Instruction, Zero Defect and Training were considered relevant.

Research limitations/implications - This study was limited to the logistics department of a Brazilian aircraft manufacturer and its logistic workers.

Practical implications - The findings contribute to support managers to deal knowledge sharing through efficient communication, collaboration and thrust among workers in the company.

Originality/value - This is the first study in a Logistics department of a Brazilian aircraft manufacturer applying the proposal methodology based on questionnaires in order to capture the workers perception of the resilience and knowledge sharing in the shop floor and it is very relevant due the complexity of the operation in a logistic area of an aircraft manufacturer.

Keywords: Knowledge Sharing, Logistic, Aircraft Manufacturer, Brazil.

Biografia do Autor

Angelo José Castro Alves Ferreira Filho, FEG/UNESP

Mestre em Engenharia Mecânica pela UNESP - Universidade Estadual Paulista na área de Gerência da
Produção. Possui Pós Graduação a nível Lato Sensu no Curso de Especialização em Engenharia Aeronáutica pela Universidade de Taubaté (UNITAU-SP). Possui graduação em Engenharia de Produção Mecânica pela
Universidade do Estado do Rio de Janeiro (UERJ). Possui experiência como Engenheiro de Produção Mecânico atuando como engenheiro de desenvolvimento de produto em uma grande empresa do setor aeronáutico, onde atuou nas áreas de Engenharia de Manutenção e Informação Técnica de aeronaves, Aeronavegabilidade ,Certificação de Aeronaves, e atualmente atua na área de Regulamentos e Padrões de Voo na indústria
aeronáutica. Experiências adicionais nas seguintes áreas: desenvolvimento do produto, planejamento, gestão da produção e medida de eficiência. Iniciou recente atividade na área acadêmica como professor no Curso de Especialização em Engenharia Aeronáutica a nível Pós Graduação Lato Sensu na Universidade de Taubaté (UNITAU-SP). Também iniciou as disciplinas do Doutorado em Engenharia de Produção na UNESP/FEG.

Jorge Muniz Junior

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