Relação entre melhoria contínua e o sistema de avaliação de desempenho – estudo de caso em malharias retilíneas

Abstract

The concept of “continuous improvement”, which was consecrated as one of the most efficient ways of elevating competitiveness in companies whose performance was related to its capacity to manage traditional development, selling, manufacturing and distributing processes of products, appeared. The aim of this paper is to evaluate the relationship between continuous improvement stages considered by Bessant, Caffyn, Gallagher (2001) and the standard of the performance measurement. Accordingly, case studies have been selected and accomplished in rectilinear knitting industries in Monte Sião. In these studies, a relation between the standard of performance measurement and the continuous improvement stages had been identified. The limitation was the relation between the pro-active stages and total capacity, because knitting industries from these levels were not identified. It was verified that the existing time of the enterprises taken into consideration, in spite of bringing experiences, did not demonstrate to be a factor that influences in the evolution of the continuous improvement levels. The results identified that the continuous improvement depends on the market requirements, the competitive strategy, the culture, the organizational infrastructure as well as of the entrepreneur’s performance as a main agent of the implementation. Keywords: Continuous Improvement; Standard of Performance Measurement; Rectilinear Knitting Industries.