Maturity Business Process Management at Companhia Energética de Minas Gerais

Authors

DOI:

https://doi.org/10.15675/gepros.v16i4.2852

Keywords:

BPM, gestão de processos de negócio, BPMMM, modelo de maturidade, setor elétrico

Abstract

Purpose: This study aims to assess the maturity of Companhia Energética de Minas Gerais in business process management.
Theoretical framework: Business Process Management is an alternative to the standard departmentalized structure. This alternative presents Maturity in Processes as the degree of explicit definition, management, measurement, control and effectiveness that a process has. Thus, this Maturity excels in assessing the current situation in order to direct improvement initiatives and control the development of what is being measured.
Design/methodology/approach: Data was collected through a questionnaire, obtaining a sample of 729 respondents, and the data was analyzed using the structural equation modeling technique.
Findings: The company being studied is at level 4, and is called quantitatively managed, where the promotion of actions to recognize those responsible for the processes and alignment of information systems to customer needs are some of the actions needed to increase this stage.
Research, Practical & Social implications: Through the maturity identified, Companhia Energética de Minas Gerais can promote actions to improve its processes, resulting in social impacts arising from the provision of services to the community.
Originality/value: From a theoretical perspective, this study contributes by making use of a maturity model and by showing its results for comparisons between companies; because, empirically, it contributes to that company so that it is aware of its current stage and actions to increase that stage.
Keywords: BPM; business process management; BPMMM; maturity model; electrical sector.

References

CARDOZO, E. A. A. A maturidade da estrutura organizacional e dos processos como direcionadores do desempenho, 2015. Programa de Pós-Graduação em Administração do Centro de Ciências Jurídicas e Econômicas. Universidade Federal do Espírito Santo. Vitória – ES, 2015.

CARDOZO, E. A. A.; ROCHA, K. M. Avaliação do grau de maturidade dos processos organizacionais com enfoque nos habilitadores. Anais... XXXVII Encontro Nacional de Engenharia de Produção. Joinville – SC, 2017. DOI: https://doi.org/10.14488/ENEGEP2017_TN_STO_244_413_31042

CBOK. Guia para o Gerenciamento de Processos de Negócio: Corpo Comum de Conhecimento (3.0). Brasil: ABPMP, 2013

COBB, C. G. From Quality to Business Excellence: A Systems Approach to Management. Milwaukee, Wis: Asq Pr. 2003.

CROSBY, P. Quality is free: The art of making quality certain. New York: Penguin Books Ltd., 1980.

EFRON, B.; TIBSHIRANI, R. J. Introduction to the Bootstrap. Chapman & Hall: New York, 1993. DOI: https://doi.org/10.1007/978-1-4899-4541-9

ESCRIVÃO, G.; SILVA, S. L. Maturidade da gestão do conhecimento: a importância da infraestrutura organizacional para o desenvolvimento dos estágios. Perspectivas em Ciência da Informação, v. 25, p. 218-241, 2021. DOI: https://doi.org/10.1590/1981-5344/4022

FISHER, D. M. The business process maturity model: a practical approach for identifying opportunities for optimization. Business Process Trends, v. 9, n. 4, p. 11-15, 2004.

FROGER, Manon et al. A non-linear business process management maturity framework to apprehend future challenges. International Journal of Information Management, v. 49, p. 290-300, 2019. DOI: https://doi.org/10.1016/j.ijinfomgt.2019.05.013 DOI: https://doi.org/10.1016/j.ijinfomgt.2019.05.013

HAIR, J. F. et al. Análise Multivariada de Dados. Porto Alegre: Bookman, 2009.

HAIR, J. F. et al. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Los Angeles: SAGE Publications, Incorporated, 2014.

HAMMER, M. The Process Audit. Harvard Business Review, 2007.

HAMMER, M.; HERSHMAN, L. W. Mais rápido, barato e melhor. 1a. Alta Books, 2017.

HARMON, P. The State of Business Process Management 2018. <https://www.bptrends.com/2018-state-of-business-process-management-lp/>. 2018. Acesso em: 31 ago. 2019.

HARRINGTON, H. J. Process Management Excellence: The Art of Excelling in Process Management. Chico, Calif: Paton Press, 2006.

HELGESSON, Y. Y. L.; HÖST, M.; WEYNS, K. A review of methods for evaluation of maturity models for process improvement: A REVIEW OF METHODS FOR EVALUATION OF MATURITY MODELS. Journal of Software: Evolution and Process, v. 24, n. 4, p. 436–454, 2012. DOI: https://doi.org/10.1002/smr.560 DOI: https://doi.org/10.1002/smr.560

HUMPHREY, W. S. Characterizing the software process: A maturity framework. IEEE Software, v. 5, n. 2, p. 73–79, 1988. DOI: https://doi.org/10.1109/52.2014 DOI: https://doi.org/10.1109/52.2014

IVERSEN, J.; NIELSEN, P. A.; NORBJERG, J. Situated Assessment of Problems in Software Development. SIGMIS Database, v. 30, n. 2, p. 66–81, 1999. DOI: https://doi.org/10.1145/383371.383376 DOI: https://doi.org/10.1145/383371.383376

KALINOWSKI, T. B. Analysis of business process maturity and organisational performance relations. Management, v. 20, n. 2, p. 87–101, 2016. DOI: https://doi.org/10.1515/manment-2015-0052 DOI: https://doi.org/10.1515/manment-2015-0052

LIZANO-MORA, H.; PALOS-SÁNCHEZ, P. R.; AGUAYO-CAMACHO, M. The Evolution of Business Process Management: A Bibliometric Analysis. IEEE Access, v. 9, p. 51088-51105, 2021. DOI: https://doi.org/10.1109/ACCESS.2021.3066340 DOI: https://doi.org/10.1109/ACCESS.2021.3066340

MALHOTRA, N. Pesquisa De Marketing Uma Orientação 4Ed. * (Edição: 4a). Porto Alegre: Bookman, 2006.

MAMOGHLI, S.; CASSIVI, L.; TRUDEL, S. Supporting business processes through human and IT factors: a maturity model, Business Process Management Journal, v. 24, n. 4, p. 985-1006, 2018. DOI: https://doi.org/10.1108/BPMJ-11-2016-0232 DOI: https://doi.org/10.1108/BPMJ-11-2016-0232

MARQUES, J. M. R. et al. A Maturidade da Gestão do Conhecimento: uma comparação entre a percepção de docentes e técnicos administrativos de uma Instituição Pública de Ensino Superior. Revista Conhecimento Online, v. 12, n. 1, p. 27-48, 2020. DOI: https://doi.org/10.25112/rco.v1i0.1710

MCCORMACK, K. P.; JOHNSON, W. C. Business process orientation: Gaining the e-business competitive advantage. Crc Press, 2001. DOI: https://doi.org/10.1201/9781420025569

MEIDAN, A. et al. A survey on business processes management suites. Computer Standards & Interfaces, v. 51, p. 71–86, 2017. DOI: https://doi.org/10.1016/j.csi.2016.06.003 DOI: https://doi.org/10.1016/j.csi.2016.06.003

MINGOTI, S. A. Análise de dados através de métodos de estatística multivariada: uma abordagem aplicada. Belo Horizonte: Editora UFMG, 2005.

NEVES, M. E.; FERREIRA, E. P.; PARREIRAS, F. S. Modelos de maturidade em gestão por processos de negócios (BPM): um estudo terciário. Pesquisa Brasileira em Ciência da Informação e Biblioteconomia, v. 15, p. 1-14, 2020.

NOLAN, R. L. Managing the computer resource: A stage hypothesis. Communications of the ACM, v. 16, n. 7, p. 399–405, 1973. DOI: https://doi.org/10.1145/362280.362284 DOI: https://doi.org/10.1145/362280.362284

OMG. Business Process Maturity Model (BPMM) (1.0), 2008. Disponível em: <http://www.omg.org/spec/BPMM/1.0/PDF>. Acesso em 18 ago 2020.

ONGENA, G.; RAVESTEYN, P. Business process management maturity and performance: A multi group analysis of sectors and organization sizes. Business Process Management Journal, v. 26, n. 1, p. 132-149, 2019. DOI: https://doi.org/10.1108/BPMJ-08-2018-0224 DOI: https://doi.org/10.1108/BPMJ-08-2018-0224

ROSEMANN, M. Proposals for Future BPM Research Directions. Asia Pacific Business Process Management, v. 181, p. 1–15, 2014. DOI: https://doi.org/10.1007/978-3-319-08222-6_1 DOI: https://doi.org/10.1007/978-3-319-08222-6_1

ROSEMANN, M.; BRUIN, T. Towards a business process management maturity model. ECIS 2005. Anais... Proceedings of the Thirteenth European Conference on Information Systems, 13, 2005, p. 26–28.

SARSTEDT, M.; RINGLE, C. M.; HAIR, J. F. PLS-SEM: Indeed a Silver Bullet. Journal of Marketing Theory and Practice, v. 19, n. 2, p. 139–152, 2011. DOI: https://doi.org/10.2753/MTP1069-6679190202

SZELAGOWSKI, M.; BERNIAK-WOŹNY, J. The adaptation of business process management maturity models to the context of the knowledge economy. Business Process Management Journal, v. 26, n. 1, p. 212-238, 2020. https://doi.org/10.1108/BPMJ-11-2018-0328 DOI: https://doi.org/10.1108/BPMJ-11-2018-0328

VAN LOOY, A. Business Process Maturity, 2014. Disponível em: <http://link.springer.com/10.1007/978-3-319-04202-2>. Acesso em: 20 jul. 2021. DOI: https://doi.org/10.1007/978-3-319-04202-2

VAN LOOY, A.; DE BACKER, M.; POELS, G. Defining business process maturity. A journey towards excellence. Total Quality Management & Business Excellence, v. 22, n. 11, p. 1119–1137, 2011. DOI: https://doi.org/10.1080/14783363.2011.624779 DOI: https://doi.org/10.1080/14783363.2011.624779

Downloads

Published

2021-12-13

How to Cite

Neves, M. E., Parreiras, F. S., Ferreira, E. de P., & Corrêa, F. (2021). Maturity Business Process Management at Companhia Energética de Minas Gerais. Revista Gestão Da Produção Operações E Sistemas, 16(4), 115. https://doi.org/10.15675/gepros.v16i4.2852

Issue

Section

Articles