Organizational performance assessment in the hotel industry: a systematic review

Resumo

Objetivo: este estudo tem como objetivo analisar como a hotelaria utiliza dados quantitativos para avaliar seu desempenho organizacional.

Delineamento/Metodologia/Abordagem: uma revisão sistemática (RS), com análise descritiva e informações críticas, é conduzida para desenvolver uma visão holística do tema e oferecer direções futuras de pesquisa.

Resultados: a revisão apresentou dados descritivos e temáticos, abrangendo trabalhos de eficiência ambiental, desempenho financeiro, análise social e medida global de desempenho na indústria hoteleira. O artigo mostra os principais tópicos/indicadores de pesquisa sobre avaliação de desempenho hoteleiro e propõe um caminho de pesquisa mais abrangente.

Implicações de pesquisa, práticas e sociais: as descobertas contribuem para os gestores de hotéis com soluções presentes em estudos científicos relevantes e com pesquisadores que apresentam lacunas de pesquisa nas principais áreas.

Originalidade/Valor: a revisão mostra o potencial para novas pesquisas em três áreas principais (econômica, ambiental e social). Além disso, uma importante e promissora área de pesquisa é apresentada: entender o papel de cada potencial componente no desempenho global dos hotéis.

Palavras-chave: Hotéis; Desempenho Organizacional; Revisão sistemática.

Biografia do Autor

Rodrigo Schons Arenhart, Universidade Federal de Santa Maria
Mestrando em Engenharia de Produção
Adriano Mendonça Souza, Universidade Federal de Santa Maria
Departamento de Estatística
Roselaine Ruviaro Zanini, Universidade Federal de Santa Maria
Departamento de Estatística

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Publicado
2023-02-10
Como Citar
Arenhart, R. S., Souza, A. M., & Zanini, R. R. (2023). Organizational performance assessment in the hotel industry: a systematic review. Revista Gestão Da Produção Operações E Sistemas, 18(1), e02951. https://doi.org/10.15675/gepros.v18i1.2951
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Artigos